Facebook Linkedin Envelope Our pre-employment training course in Contact Centre Operations is designed to introduce the basic principles of working as a contact centre agent, with additional qualifications in team leading and cybersecurity also available for our learners. Each learner receives accredited Level 1 Awards upon completion of the course, with further support provided by […]
Facebook Linkedin Envelope Our pre-employment training course in Customer Service is designed to introduce the basic principles of customer care and support, with additional qualifications in team leading available for our learners. Each learner receives an accredited Level 2 Certificate upon completion of the course, with further support provided by our progressions team to help […]
Facebook Linkedin Envelope As part of our Digital Bytesize course, the Digital & IT Skills Level 2 Diploma is designed to introduce the basic principles of IT technical support, cybersecurity, computer programming and more. Each learner receives an accredited Level 2 Diploma upon completion of the course, with further support provided by our progressions team to […]
Facebook Linkedin Envelope As part of our Digital Bytesize course, the Digital & IT Skills Level 2 Diploma is designed to introduce the basic principles of IT technical support, cybersecurity, computer programming and more. Each learner receives an accredited Level 2 Diploma upon completion of the course, with further support provided by our progressions team to […]
Facebook Linkedin Envelope As part of our Digital Bytesize course, the Digital & IT Skills pathway is designed to introduce the basic principles of IT technical support, cybersecurity, computer programming and more. Each learner receives an accredited Level 2 Diploma upon completion of the course, with further support provided by our progressions team to help […]
Facebook Linkedin Envelope Our Contact Centre pre-employment training course is designed to provide learners with a comprehensive understanding of what to expect when working in the contact centre industry, with a strong emphasis on customer service. Each learner receives key accredited qualifications upon completion of the course, with further support provided by our progressions team […]
Facebook Linkedin Envelope Our Contact Centre Training Course is designed to provide learners with a comprehensive understanding of working in the contact centre industry, with a strong emphasis on customer service. One learner who recently completed the course is Kelvin Bradshaw. Kelvin’s story After being unemployed, Kelvin wanted to find a full-time job while learning […]
Facebook Linkedin Envelope Our Customer Service training course is ideal for learners who want to learn and gain a broad understanding about working in this industry, with a specific focus on customer services and contact centres. The course covers the fundamentals of customer service roles, including the principles of customer service, how to meet customers’ […]
Facebook Linkedin Envelope Our Contact Centre pre-employment training course provides our learners with all the knowledge and understanding they need to secure employment in this industry. One learner who recently completed the course is Jessica from Nottingham. Jessica’s Story After previously working as an Administrator within legal services, Jessica had struggled to re-enter full-time employment. She […]
Facebook Linkedin Envelope Our Contact Centre pre-employment training course provides our learners with all the knowledge and understanding they need to secure employment in this industry. One learner who recently completed the course is Punnyasloak Dewanjee from Nottingham. Punnyasloak’s Story Since graduating with a Computer Engineering degree from The University of Nottigham, Punnyasloak had found himself […]
