Level 1 NVQ Award in Contact Centre Operations

Course Overview

This qualification provides learners with the knowledge and understanding to work in the Contact Centre industry.

The qualification is assessed through portfolio evidence. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner

Full guidance and support will be offered by your tutor throughout the 10 day programme. Your work will be assessed through portfolio based evidence.

Back2Work Complete Training will arrange your interview upon course completion. You will receive coaching and support to make sure you are fully prepared for your interview.

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Principles of personal effectiveness in a contact centre

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Principles of personal responsibilities and working in a business environment

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Principles of health and safety in a contact centre


This course is fully funded through the Pre-Employment Training scheme.

The course is available for anyone who reaches the eligibility requirements.


  • Age 19+
  • Unemployed
  • Good standard of Maths and English
  • Good communication skills
  • Committed and willing to learn
  • Eligible to work within the UK