This qualification provides learners with the knowledge and understanding to work in the Contact Centre industry.

The qualification is assessed through portfolio evidence. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner

Full guidance and support will be offered by your tutor throughout the 10 day programme. Your work will be assessed through portfolio based evidence.

Back2Work Complete Training will arrange your interview upon course completion. You will receive coaching and support to make sure you are fully prepared for your interview.

Upon completion you will receive the following:

Contact Centre Cert & Customer Service
ETA Award in Personal Resilience and Perseverance
ETA Level 1 Award in Understanding the term Mental Health