Working from home has obvious benefits – the commute from bed to spare room/living room/kitchen is probably fairly short, there are no pesky colleagues telling you at length about their fun-filled weekends, you have your own comfortable space, and (perhaps best of all) the toilet is always free….

There are also some (less obvious) drawbacks of the work-from-home life – the lack of human interaction (some people thrive in a busy office), the need for more self-motivation (self-discipline is a must!), and the challenge of keeping work life and home life separate (when your home doubles as both).

Whichever side of the fence you fall on, work-from-home roles are plentiful throughout various trades, including the contact and call centre world.

So we’ve out together a short list of essential tips, tricks, and how-to’s for getting ahead in the work-from-home contact centre industry.

Keep work away from home

Our first tip is to not work from home too much while working from home. Hear us out…..

When your office is just a sleepwalk from your bed, it can be tempting to “check in” early just to sort out those unanswered emails or get a head start on the day. While this may benefit some people (whatever works for you!), try no to get into the habit of working too much and making work the only thing going on in your life Monday to Friday.

On top of that, structuring your day will help you keep on top of your work-life balance. Assuming your job allows it, try to box out time for certain tasks and meetings, just as you would in an office. Burn out is very real, so try to avoid working 12 hour days just because you can, and avoid “quickly nipping back onto the laptop” to answer emails that come in at 9pm.

Finally, offices create a good environment for lunch breaks – some people go out for lunch, or some offices have dedicated kitchen spaces that force you away from your computer/telephone. We’d recommend trying to stick to a similar routine – forcing yourself to go for a quick walk at lunch (even if it’s into the back garden) will help maintain that vital work-life balance.

Hardware & software

No home office is complete without a good setup.

We’re not going to waste time promoting numerous four-figure ultra-wide monitors, or convoluted standing desk (as ergonomic as those things can be). Instead, here are a few essentials:

Desk & chair – not everyone’s home allows it, but a dedicated desk and a decent office chair with a tall back and arm rests goes a long way to keeping your back and neck in good shape while you’re working away. Make sure you’re comfortable

Headset & webcam – while laptop webcams get the job done, an external USB-powered webcam will allow you to position it in a more ergonomic position, again improving your posture. Meanwhile, a wired or Bluetooth headset will allow contact centre professionals to keep their hands free while on calls. A Bluetooth headset (AirPods or even a pair of £15 earphones will do the job) will let you walk around your house while on a call.

Music – if your on the phone all day, you’re probably not going to be able to host a rave in your home office. But some light background music can go a long way to keeping you company and to increase your mood. We’d recommend a good music subscription like Spotify, Apple Music, or Amazon Music and either an Echo Dot or Bluetooth speaker. Even a cheap radio will let you listen to something other than the sound of customers’ voices.

Portrait of a woman on a video call with laptop and headphones while working from home. Home office concept. New normal lifestyle.

Don’t be a loner and don’t get tied to your desk

Working from home can lead to serious isolation.

Even if you’re talking to people all day long on the phone, they might be strangers. And you’re unlikely to be having the meaningful conversations that you’d have with fiends, family, or colleagues if you were in an office or socialising.

We’d recommend you carve out some time to have some small talk with the customers you’re talking to, or even set up virtual lunch dates with colleagues or friends where possible. This real human interaction can go a long way to helping you keep your work mind sharp.

On top of that, our earlier tip about a Bluetooth headset will encourage you to move away from your desk. As humans, we weren’t designed to spend 10 hours a day sat down. Even setting a reminder every 30 minutes to stretch your legs can help. A 60 second cardio session to the kitchen could be just what you need!

Contact Centre opportunities at Back2Work Complete Training

At back2Work Complete Training, we have a variety of training and employment opportunities in the contact and call centre industry, many of which are work-from home.

Our 5-10 day courses provide learners with the knowledge and understanding to work in the Contact Centre industry. Back2Work Complete Training will arrange your interview upon course completion. You will receive coaching and support to make sure you are fully prepared for your interview.

Learn more and sign up today at

Back2Work Complete Training provide Pre-Employment Training throughout the UK.

Pre-Employment Training works great as both a recruitment service for employers and an employment service for those who are unemployed.

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