What is one thing you learned about working in Customer Service during your time on this course?

Digital skills helping me to keep safe online

Can you share any skills or lessons you’ve learned during the course, which can be applied to multiple industries?

Call centre operations, understanding mental health & resilience in the workplace

Did you struggle with any aspects of the course and did you receive proper support?

I didn’t struggle, relevant support received throughout

Can you tell us about how your tutor performed?

The tutor was calm and patient with everyone and gave constructive feedback at all times

What about this course has made you better prepared for working in Customer Service?

I have more of an idea of what is important in customer service and has given me the confidence to succeed

How would you rate your time with our services overall?

5 out of 5