What is one thing you learned about working in Customer Service during your time on this course?

I have learned that people appreciate customer service when we show we care about them.

Can you share any skills or lessons you’ve learned during the course, which can be applied to multiple industries?

Listening skills are crucial, if we listen we are able to help customers and show them empathy.

Did you struggle with any aspects of the course, and did you receive proper support?

I had a very good trainer which supported me the whole way throughout the course.

Can you tell us about how your tutor performed?

My tutor was amazing, he was there 100% to answer any of my questions or to guide me through the course and I’m very lucky and grateful for him.

What about this course has made you better prepared for working in Customer Service?

I have learned new skills from my other colleagues which I will use in the future.

How would you rate your time with our services overall?

5 out of 5