I enrolled in this course to sharpen my customer service abilities in preparation for future employment, and I’m highly impressed by the course’s thoroughness of the material and the calibre of its recommendations.

I was able to leave this course with fresh ideas, a better understanding of areas where I can still grow, and concrete examples from real-world situations that I can utilise to enhance my customer interactions. Even some of the skills we studied in this course will help me in my personal relationships. The fact that I was able to earn two qualifications—Level 1 in Digital Call Center Operations and Level 2 in Customer Service—makes me delighted.

I admire the work Jakki and Tina put into it. Their understanding is comprehensive and in-depth. Thank you