Our Introduction to the Facilities Industry – Customer Service Pathway provides our learners with all the knowledge and understanding they need to secure employment in the Customer Service industry.

One learner who recently completed the 10-day course is Amita from Greater London.

Amita's Story

After having previous job roles in customer service, Amita found this course useful as it introduced new skills to her existing experience. 

Amita had nothing but praise for her tutor and how they delivered the course, as she went on to tell us that the tutor was accommodating and made sure that learners understood the information given. 

"I have always worked in Customer Services so doing this course has added to my knowledge.

“The tutor, Dee, was amazing. The delivery of the course was excellent and she was always very calm and made everything simple to understand.”

Feeling Prepared

Amita also told us that she now feels more confident and prepared to work in the customer service industry, and that the course has helped her gain new knowledge and provided reassurances of her existing knowledge.

"I do feel more confident since doing the course as it has reassured my level of knowledge and my experience in customer services.

"Every part of learning is always a bonus, because knowledge is power and the more you know, the better you can do what you need to."

Gaining Employment

Upon completion of the course, Amita successfully went onto to gain full-time employment in her desired sector as a Financial Health and Support Advisor. 

Congratulations again, Amita! and good luck with your new role!

Looking to get back into work?

If you’re currently unemployed, over the age of 19 and looking to get back into work, our range of pre-employment courses could offer you a pathway to a new career.

Please contact us here and a member of our team will get in touch to talk through the options available to you.

Back2Work Complete Training provide Pre-Employment Training throughout the UK.

Pre-Employment Training works great as both a recruitment service for employers and an employment service for those who are unemployed.

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