Jason Langton enrolled on our Call Centre course, while searching for call centre work in Manchester. During our course he picked up valuable skills around dealing with challenging customers, as well as remaining sensitive to vulnerable customers. Our highly trained tutors always strive to deliver a 5-star service, providing support for all learners throughout their journey. 

Read more about Jason’s experience below: 

What is one thing you learned about working in a Contact
Centre during your time on this course?


How to deal with emotional, angry, and abusive customer, and how to deescalate the situations that you will face on a day to day at work.


Can you share any skills or lessons you’ve learned during
the course, which can be applied to multiple industries?


How to deal with day-to-day situations in life, and the different cultures that we may come across.


Did you struggle with any aspects of the course and did you receive proper support?



Can you tell us about how your tutor performed?


Top class tutor, very professional, excellent knowledge base, was a pleasure to be in her class.


How would you rate your time with our services overall?

5 out of 5.

Back2Work Complete Training provide Pre-Employment Training throughout the UK.

Pre-Employment Training works great as both a recruitment service for employers and an employment service for those who are unemployed.

Registered office in England and Wales, No:07559200
© 2019, Back2Work Complete Training, All Rights Reserved.


0161 474 7603
[email protected]

Floor 2, Building 4,
Universal Square,
Devonshire Street,
M12 6JH