Kara Norcross recently completed our Contact Centre Course. The programme helped her to achieve her intended outcome of gaining extra qualifications for customer service alongside broadening her knowledge, it also helped her gain more confidence.

Read more about Kara’s experience below: 

The programme has supported me to achieve the intended outcome by gaining extra qualifications for customer service and digital contact centre which will help me gain confidence working from home. It has also help me broaden my knowledge within customer service.

I feel as though the course has definitely met my expectations, it’s been overall successful being in a class room from the comfort of your own home. In fact works better than being in a class room – no distractions !

The key achievements I have made on this course is altering my own attitude and behaviour towards working in a more professional environment but in your own comfort from home for example dressing smart , being clean and having a positive attitude towards to work load. The qualifications achieved on this course would be Level 1 contact centre cert and Level 2 customer service which is a necessity for working from home.

The support receive from Jakki and Tina have been phenomenal, they really do go above and beyond for each individual in the team for those who miss a session to those having network issues at home they both make sure everyone is caught up and up to date so that this course is achieved successfully. I couldn’t thank them both enough for the patience and time consuming lessons they put together to run effectively. Id definitely recommend this course to family members. Thank you both.

Id like to say that this course should be worldwide for every business, the opportunity to complete this course and receive qualifications afterwards is achievement in itself; should be offered in every work place that has to offer a work from home role. Overall I think it’s very effective and will help me in the possible future. Thank you again. 

Back2Work Complete Training provide Pre-Employment Training throughout the UK.

Pre-Employment Training works great as both a recruitment service for employers and an employment service for those who are unemployed.

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