A big part of customer service is listening to the needs of customers. Our tutors show this quality through leading by example and will provide a 5-star service to every learner.

Read more about Madalina’s experience below: 

What is one thing you learned about working in Customer Service during your time on this course?

I have learned that people appreciate customer service when we show we care about them.

Can you share any skills or lessons you’ve learned during the course, which can be applied to multiple industries?

Listening skills are crucial, if we listen we are able to help customers and show them empathy.

Did you struggle with any aspects of the course, and did you receive proper support?

I had a very good trainer which supported me the whole way throughout the course.

Can you tell us about how your tutor performed?

My tutor was amazing, he was there 100% to answer any of my questions or to guide me through the course and I’m very lucky and grateful for him.

What about this course has made you better prepared for working in Customer Service?

I have learned new skills from my other colleagues which I will use in the future.

How would you rate your time with our services overall?

5 out of 5

Back2Work Complete Training provide Pre-Employment Training throughout the UK.

Pre-Employment Training works great as both a recruitment service for employers and an employment service for those who are unemployed.

Registered office in England and Wales, No:07559200
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0161 474 7603
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