Frances joined out Customer Service course while searching for Customer Service roles in Manchester. During our course, Frances developed the confidence and skills needed to excel in a customer facing role. Our tutors provide support to people of all skill levels to ensure that all learners have a positive experience during their time with us.

Read more about Frances’ experience below: 

What is one thing you learned about working in Customer Service during your time on this course?

Digital skills helping me to keep safe online



Can you share any skills or lessons you’ve learned during the course, which can be applied to multiple industries?

Call centre operations, understanding mental health & resilience in the workplace



Did you struggle with any aspects of the course and did you receive proper support?

I didn’t struggle, relevant support received throughout



Can you tell us about how your tutor performed?

The tutor was calm and patient with everyone and gave constructive feedback at all times



What about this course has made you better prepared for working in Customer Service?

I have more of an idea of what is important in customer service and has given me the confidence to succeed



How would you rate your time with our services overall?


5 out of 5

Back2Work Complete Training provide Pre-Employment Training throughout the UK.

Pre-Employment Training works great as both a recruitment service for employers and an employment service for those who are unemployed.

Registered office in England and Wales, No:07559200
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0161 474 7603

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Universal Square,
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M12 6JH