This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
The qualification is assessed through a portfolio of evidence which is put together through the course. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.
The principles of
Apply the practical skills required to deliver effective customer service
Communicate effectively with customers
This course is fully funded through the Pre-Employment Training scheme.
The course is available for anyone who reaches the eligibility requirements.
- Age 19+
- Good standard of Maths and English
- Good communication skills
- Committed and willing to learn
- Eligible to work within the UK