Facebook Linkedin Envelope Our Contact Centre pre-employment training course is designed to provide learners with a comprehensive understanding of what to expect when working in the contact centre industry, with a strong emphasis on customer service. Each learner receives key accredited qualifications upon completion of the course, with further support provided by our progressions team […]
Facebook Linkedin Envelope Our Contact Centre Training Course is designed to provide learners with a comprehensive understanding of working in the contact centre industry, with a strong emphasis on customer service. One learner who recently completed the course is Kelvin Bradshaw. Kelvin’s story After being unemployed, Kelvin wanted to find a full-time job while learning […]
Facebook Linkedin Envelope Our pre-employment training course in Warehousing is ideal for candidates wishing to gain industry accredited qualifications in this industry before pursuing full-time employment. The course covers the fundamentals of working in a warehouse environment, including units in health and safety, personal development, wellbeing and an introduction to Warehousing, ensuring our candidates are […]
Facebook Linkedin Envelope Our Customer Service training course is ideal for learners who want to learn and gain a broad understanding about working in this industry, with a specific focus on customer services and contact centres. The course covers the fundamentals of customer service roles, including the principles of customer service, how to meet customers’ […]
Facebook Linkedin Envelope Our Introduction to the Facilities Industry course is ideal for learners who want to learn and gain a broad understanding about the facilities and services industry, with a specific focus on customer services. The course covers the fundamentals of customer services, as well as health, safety, and security in the facilities industry […]
Facebook Linkedin Envelope Looking back at 2023 Throughout the year, we’ve seen a high number of learners complete one of our many pre-employment training courses, helping them to upskill and get back into work. Our Pre-Employment training courses range from Contact Centre, Customer Service, Warehousing, Construction and more. This blog takes a look at some of our […]
Facebook Linkedin Envelope Our pre-employment Customer Service training course provides our learners with all the knowledge and understanding they need to secure employment in this industry. The course covers the fundamentals of customer service roles, including the principles of customer service, how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as […]
Facebook Linkedin Envelope Our Contact Centre pre-employment training course provides our learners with all the knowledge and understanding they need to secure employment in this industry. One learner who recently completed the course is Jessica from Nottingham. Jessica’s Story After previously working as an Administrator within legal services, Jessica had struggled to re-enter full-time employment. She […]
Facebook Linkedin Envelope Our Contact Centre pre-employment training course provides our learners with all the knowledge and understanding they need to secure employment in this industry. One learner who recently completed the course was Sharon Baxter from the Greater Manchester area. Sharon’s Story Sharon enrolled on our Pre-Employment Contact Centre course to learn new skills, gain […]
Facebook Linkedin Envelope Our Contact Centre pre-employment training course provides our learners with all the knowledge and understanding they need to secure employment in this industry. One learner who recently completed the course is Punnyasloak Dewanjee from Nottingham. Punnyasloak’s Story Since graduating with a Computer Engineering degree from The University of Nottigham, Punnyasloak had found himself […]
